Versand
Shipping Cost:
- We offer free shipping within the United States.
- For international orders, the customer will be responsible for the shipping fees or we may offer free shipping depending on their order.
Shipping Times:
- Please note that we have a processing time of 24-72 hours before your order is shipped.
- Stock cremation jewelry items are typically shipped via USPS Ground Advantage shipping within the United States, with an estimated delivery time of 2-5 business days.
- For international orders, please allow approximately 7-21 days for shipping, depending on the destination.
Tracking Order:
- Once your order is shipped, we will provide you with a tracking number via email or the phone number provided during checkout. You can use this tracking number to monitor the progress of your shipment.
Concerns and Contact:
- If you have any concerns or questions about your order, please don't hesitate to get in touch with us. You can reach us by email at shop@jewel-lay.com. We strive to provide excellent customer service and will assist you promptly.
Changing Shipping Address:
- If you need to change the shipping address for your order, please contact us as soon as possible. However, please note that once the shipping label has been created, any expenses associated with changing the address will be the responsibility of the customer.
Please keep in mind that these shipping policies are subject to change and may vary depending on the specific circumstances of your order. We will do our best to communicate any updates or changes regarding shipping to ensure a smooth and satisfactory experience for our customers.